Company : Azadea Group
Contact Phone :
Job Description :
Role Purpose
The Sales Associate is responsible for serving customers on the shop floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.
Key Accountabilities
Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards
Assist customers in their purchase decisions by helping them select relevant and appropriate products, offering proper advice and suggesting gift vouchers when applicable
Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times
Watch for and prevent security risks and thefts and escalate occurring incidents to the hierarchy in a timely manner in order to avert loss
Perform physical and electronic inventory of shop products on a regular basis as per Company guidelines in order to ensure accurate stock keeping
Specific for Multimedia: Up-sell and cross-sell products and services in order to reach hourly and daily sales targets
Specific for Multimedia: Inform Department Manager of unavailable and nonperforming products
Specific for Multimedia: Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations
Qualifications, Experience, Knowledge
Bachelor's Degree is a plus
Fluency in English
Proficiency in MS Office
Competencies
Attention to details
Change and Adaptability
Communication Skills
Cultural Awareness
Customer Focus
Initiative
Teamwork