Company : Liwa Trading Enterprises LLC
Contact Phone :
Job Description :
Area Operations Manager Job code -SM
Key Accountability
Maximise stores sales across brands
Improve footfalls conversion
Optimise operating costs
Ensure training and development of sales staff
Enhance customer satisfaction
Ensure adherence to VM standards
Minimise shrinkages
Adhere to stores operating policies and procedures across all stores
Supervisory Activities
Ensure adherence of companies policies and procedures
Ensure highest level of customer service and customer satisfaction
Ensure implementation of visual merchandising activities across all brands and stores
Ensure timely stock taking across locations
Ensure adherence to post sales services and customer returns policies
Ensure timely response for customer feedback and timely implementation of suggestions, if required
Ensure that stock levels are reviewed and stock replenishment is done in timely manner
Ensure that any paperwork including stock invoices and transfer out documentation is controlled and any discrepancies are checked and reported
Ensure that pay units are operating efficiently
Ensures sales staff follows company policy on service and pay-point procedures
Ensures the maintenance of the highest hygiene and safety standard in the Store
Ensures staff rotas are followed, etc. Meal breaks, days off.
Plans staffing schedules and ensures adequate staff coverage
Ensure housekeeping and cleaning standards are adhered
Handle and resolve sales staff grievances
Ensure safety standards are adhered across locations
Ensure implementation of security measures across all locations to minimize shrinkage
Ensure accurate cash management at stores
Ensure timely collection and return of merchandise from warehouses
Execution Activities
Assist brand managers in the implementation of visual merchandising plans
Implement standards for store layout, product displays and customer service
Assist operations manager in identifying areas of improvement for
Increasing footfalls,
Conversion of footfalls
Sales of merchandise at full price
Reducing costs of operations
Improving customer’s shopping experience across locations
Visit stores frequently to ensure adherence of standards and monitoring performance
Analyse weekly sales floor coverage
Conduct competition stores visits are conducted regularly for gathering competitive intelligence
Implement customer loyalty programs across locations
Evaluate and train staff for improving efficiency of operations
Introduction of best practices for efficient working of stores
Implement staffing norms for stores in line with Liwa’s stores standards
Co-ordination Activities
Co-ordinate with brand managers for visual merchandising activities
Coordinate with freight supervisor for delivery of stocks at warehouse
Co-ordinate with IT department for stock taking and any issues related to the same at warehouse or at stores locations
Skills
Good Communication in English. Arabic knowledge will be an added advantage
Please send you CVs
Mention the position applied with the job code in the subject of the email