Doha: Ooredoo Group has announced it has engaged Ericsson as its next-generation digital transformation partner for Business Support System solutions.
The two entities have signed a five-year group frame agreement that will see the deployment of the latest Ericsson BSS solutions across several Ooredoo Group operating companies, giving Ooredoo a new set of capabilities across the customer, product, revenue and service management domains of its business operations. Ericsson BSS solutions will enable Ooredoo to serve any type of customer or partner, network technology or chargeable event.
In the partnership - aimed at driving the Group’s digital transformation strategy, business operational excellence and customer experience transformation programmes - the deployment of Ericsson Business Support Systems (BSS) solutions will enable digitalisation of, and innovation within, the Group, shortening time to market and increasing business opportunities. The agreement will also facilitate greater operational flexibility and enhanced efficiency.
Ericsson Digital Monetisation Platform (DMP) – a convergent charging and billing solution to monetise all network technologies (including 5G), business models and customer types – will be one of the strategic target solutions for the most evolved operating companies of the Ooredoo Group.
Designed to meet communications service providers’ increasing demand for end-to-end best-in-suite solutions that combine powerful business performance with cost efficient operations, management, and deployment, Ericsson DMP will drive Ooredoo’s digital transformation by enabling convergence, providing cost efficiency and minimizing time-to-market for new Ooredoo customer offerings, as well as promoting innovation.
