The changes to operating hours affect a number of services delivered remotely via the national Covid-19 helpline number: 16000.
* Covid-19 helpline
Ramadan service hours: 24 hours a day, seven days a week.
How to access the service: call 16000, select language, and select 1 for Covid-19 helpline.
* The HMC Outpatient Department Clinics
The HMC’s Outpatient Department clinics will operate from 9am-2pm, Sunday to Thursday.
* HMC Urgent Consultation Service
Ramadan service hours: from Sunday to Thursday, 9am-2pm.
How to access the service: call 16000, select language, select 3 for HMC, and select 1 for HMC Urgent Consultation.
* Mental Health Helpline
Ramadan service hours: from 9am-5pm, Saturday to Thursday.
How to access the service: call 16000, select language, select 3 for HMC, and select 1 for HMC Urgent Consultation.
* HMC Pharmacy Medication Home Delivery Service
Ramadan service hours: from 9am-2pm, Saturday to Thursday.
How to access the service: call 16000, select language, select 3 for HMC, and select 2 for Medication Delivery (there is a QR30 fee for delivery payable by credit card).
* Dental Hospital
All HMC Dental Hospital outpatient clinic timings will be from 9am-2pm and from 8.30pm to 11.30pm, Sunday to Thursday, with the exception of orthodontics and pedodontics clinics, whose timings are from 8am-4pm, Sunday to Thursday.
* HMC Diabetes Hotline
Will operate seven days a week from 8am to 5.30pm.
Call 16099 and select 4.
The Diabetes Hotline is run by trained diabetes educators with backup physician.
People with diabetes also can send any diabetes-related concerns to the diabetes educators via e-mail to [email protected] or to the diabetes WhatsApp number – 33495775 – after hours and they will be answered within 24 hours.
* Changes to Hamad Medical Corporation hospitals
1. Emergency Services
All Emergency Departments, Paediatric Emergency Departments and inpatient services across the HMC’s network of hospitals will continue to operate as normal, 24 hours a day, seven days a week.
2. Blood Donation
Old Blood Donor Centre next to Hamad General Hospital: Sunday to Thursday from 8am-1pm and from 6pm until midnight.
The Saturday hours will be from 6pm until midnight.
New Blood Donor Centre near Surgical Specialty Centre: from 6pm until midnight, Sunday to Thursday (closed in the morning).
Both centres are closed on Fridays.
* HMC’s Nesma’ak Customer Service
Nesma’ak Customer Service helpline, 16060 will operate from 7am-10pm, seven days a week.
