Doha: Es’hailSat has announced that it has been awarded the ISO/IEC 20000-1:2018 certification by Intertek in co-operation with OISSG Consultancy.
The certification is a testament to Es’hailSat’s commitment to establishing, implementing, maintaining, and continuously improving the organisation’s IT service management system (SMS). This international standard for IT service management certifies Es’hailSat’s best-in-class approach for delivering valuable services to its customers.
The ISO/IEC certification further demonstrates the company’s commitment to continuous improvement and delivering high quality of service to customers efficiently and effectively.
“This certification validates our capability to deliver a consistent approach to the service lifecycle, ensuring our customers receive the integrated services they need to meet their objectives. I am extremely proud of our team and their commitment to meeting our customers critical needs and requirements, and at the same time improve our efficiency and productivity,” said Saif Al Khaldi, Corporate & Strategy VP.
The ISO 20000-1:2018 is an international standard for IT service management system requirements.
