Company : GSSG qatar
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Job Description :
Job Duties
1. Provides leadership to assigned staff demonstrated through strong organizational skills, and proven ability to coach, train, motivate, schedule, instruct, direct and monitor staff.
2. Conducts day- to-day housekeeping business in a professional manner, respecting opinions of staff, listening to concerns, responding accordingly and treating staff, visitors and patients with respect and courtesy.
3. Performs daily rounds, initiating contact with clients, staff, patients and others in the workplace.
4. Performs employee observation reports with staff as well as conducting patient satisfaction surveys.
5. Ensures compliance of Acciona policies and procedures by meeting and communicating regularly with staff to ensure their awareness.
6. Assigns staff to established work areas or project duties and distributes appropriate project documentation, records or task sheets.
7. Responds to requests from the client representatives in a timely manner and follows up on specific concerns identified by the client.
8. Allocates equipment to staff and monitors daily equipment use, cleaning and maintenance.
9. Focuses on quality management to ensure both the standards in the contract with the client and quality standards as per local law are met and maintained.
10. Performs Quality Audits on a daily basis and follows up with staff on areas that require re-auditing.
11. Participates in department safety and infection control programs and is responsible for maintaining a safe work environment at all times.
12. Conducts regular staff education and information meetings in assigned work areas.
13. Identifies supplies that required ordering from suppliers. Monitors proper use and care of supplies and materials.
14. Provides hands-on support when short- staffed or during times of infectious outbreaks in units where additional precautions may be required.
15. Participates in the staff selection process by interviewing candidates and ensuring that staff receives proper orientation, initial training and ongoing education.
16. Performs annual performance appraisals for staff in assigned area.
17. In consultation with the Human Resources Manager, investigates and resolves human resources issues and problems involving staff.
18. Resolves any other operational problems arising during the shift through discussions with other supervisors and direction from Facility Services Manager.
19. Performs other duties.
Education, Experience and Qualifications Requirements
• Minimum of completion of Grade 12. Prefer completion of post-secondary related training in housekeeping or janitorial service, or an equivalent combination of education, training and experience.
• Minimum of three years’ experience as a housekeeping supervisor in a unionized healthcare environment in Canada.
• Prefer membership in a recognized Housekeeping Association.
Skills and Abilities Requirements
• Excellent working knowledge of all healthcare housekeeping practices and procedures, including infection control, standard precautions and occupational health and safety as required for a health care.
• Ability to schedule and assign work in a 24 hours per day, 7 days per week hospital environment.
• Ability to design and implement health and safety policies and procedures as they relate to housekeeping practices in a health care environment.
• Must display a strong work ethic and initiative, and strive for quality work for superior customer service.
• Excellent administrative skills.
• Excellent leadership skills.
• Excellent organizational skills.
• Excellent time management skills, including the ability to prioritize work and meet deadlines.
• Excellent problem-solving and analytical skills, with both individuals and in group situations.
• Good stress management skills, including the ability to work under pressure.
• Ability to maintain good working relationship with supervisors, peers, subordinate staff, union officials and clients.
• Ability to physically perform the duties of the position.
• Effective oral communication skills, including the ability to listen and display empathy.
• Effective written communication skills, including the ability to prepare correspondence and reports.
Excellent computer skills, including the ability to prepare documents using Microsoft Office Suite applications (MS Word, Excel, Outlook (e-mail) and PowerPoint