Company : GULF WAREHOUSING COMPANY
Contact Phone :
Job Description :
Customer Service Officer
Job Summary:Responsible for delivering the highest standards of Customer Service to a number of Customers across the business.
Management of customer stock and invoicing, order processing and report generation.
Key Result Areas (Responsibilities):
1. Coordinates with the Clients / Client Representatives to meet their requirements
2. Creates Advance Shipment Notice (ASN), Receiving Tally Sheet (RTS), Picking Lists (PL) and Shipment Orders (SO) in the Warehouse Management System (EXceed)
3. Creates and Manages Non Conformance Reports (NCRs) when goods are damaged or received not as per packing lists
4. Creates of Stock Keeping Unit (SKU), Pack Key and updates data in coordination with Operations team.
5. Compiles and verifies the accuracy of stock reports as required by clients on a regular basis.
6. Verifies the System documents with Physical documents (Invoice, Purchase Order).
7. Manage the tariff setting of clients in EXceed.
8. Ensures the services provided to the clients are according to the customer profile. 9.Coordinate with other Departments to provide a complete solution to clients (e.g. Transport for vehicle use, Finance for Invoice queries)
10. Maintains FEFO standards integrity for food items and FIFO standards for non food items
11. Record any customer complaints and escalate these to their supervisor immediately 12.Complete ad hoc requests from either clients or management.
Skills/ Experience/ Certification:
1. Should have minimum of 1 year of experience in a related field
2. Knowledge on Logistics Terminologies Procedures and computations, NCR Compliance, Warehouse SOP, FEFO and FIFO Standards.
3. Excellent in Customer Service, Communication Skills (Written and Verbal) and Time Management skills (Coordination and stress management). A CSE can communicate well with customers and negotiate on certain aspects and establish rapport.
4. Ability to generate reports and interpret in detail to management. Works well with a team and can multi task.