Customer Service Representatives in Sports Corner

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Position : Customer Service Representatives
Company : Sports Corner


Contact Phone :

Job Description :

Customer Service Representatives-(CSR-001)

 

General Purpose

  1. Using a computerized system, responds to customer inquiries in a call center/customer service environment.
  2. May perform one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures.
  3. Gathers information, researches/resolves inquiries and logs customer calls.
  4. Communicates appropriate options for resolution in a timely manner.
  5. Informs customers about services available and assesses customer needs.
  6. Schedules work to ensure accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution to problems.
  7. Prepares standard reports to track workload, response time and quality of input.
  8. Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
  9. All other duties as assigned.

Main Job Tasks and Responsibilities

  1. Answer CALLS/CHATS and respond to emails
  2. Service Delivery through telephonically and by email
  3. Research required information using available resources
  4. Manage and resolve customer complaints
  5. Provide customers with product and service information
  6. Enter new customer information into system
  7. Update existing customer information
  8. Process orders, forms and applications
  9. Identify and escalate priority issues
  10. Route calls to appropriate resource
  11. Follow up customer calls where necessary
  12. Document all call information according to standard operating procedures
  13. Complete call logs
  14. Produce call reports

Skills

  1. High school diploma or equivalent
  2. Proficient in relevant computer applications
  3. Required Bilingual language proficiency
  4. Knowledge of customer service principles and practices
  5. knowledge of call center telephony and technology
  6. Some experience in a MNC/DOMESTIC call center or customer service environment.
  7. Good data entry and typing skills
  8. Knowledge of administration and clerical processes

Key Competencies

  1. Verbal and written communication skills
  2. Listening skills
  3. Problem analysis and problem solving
  4. Customer service orientation
  5. Organizational skills
  6. Attention to detail
  7. Judgment
  8. Adaptability
  9. Team work
  10. Stress tolerance
  11. Resilience

        Note: Candidates those who have Experience in any of the below Application Competenciescan be given more preferences.

 

Application Competencies

    1. CRM: Customer Relation Management.
    2. CMS: Customer Management System.
    3. DMS:Dealer Management System.

                  OR

                  Any Customer Relation Management Tool.

 

Apply here : http://www.scqatar.com/careers/item/31-csr.html

Categories : Customer Service,