Covid test results sent by SMS, don't call 16000: MoPH

People seeking their RT-PCR or rapid antigen test results should not call the 16000 Covid-19 hotline, the Ministry of Public Health (MoPH) has said.

Covid-19 test results are provided by SMS, the ministry said in an infographic on social media, on Monday.

The 16000 Covid-19 hotline operates 24/7, and the team concerned can also help people access a range of healthcare services, the ministry said.

These include Hamad Medical Corporation (HMC)'s Urgent Consultation Service for non-life threatening medical conditions. After selecting the language, one has to press 3 for HMC and then press 1 to avail of this service.

For home delivery of medication from HMC pharmacies (for an additional fee), one has to select the language, press 3 for HMC and then press 2.

To reach the National Mental Health helpline, one has to press 4 after selecting the language.

For answers to other questions related to Covid-19, one has to select the language, press 1 and again 2 to speak to an agent.

Home isolation patients seeking medical assistance have to select the language, press 1 and then 3 to speak to a physician.

Those who have received their Covid-19 vaccination abroad, and are seeking validation of their vaccination status, have to select the language, press 1 and again 1 to speak to an agent.

The ministry also explained what is to be done if one receives a positive Covid-19 test result.

"If you receive a positive test result for Covid-19 and are asymptomatic or showing mild or moderate symptoms, you will be required to home isolate for a period of 10 days as follows: first five days - stay within your room at home and avoid contact with others in your household; and second five days: you may leave your room but you should wear a mask at all times when around other members of the household," the MoPH said.

Patients showing severe symptoms will be referred to one of the dedicated Covid-19 medical facilities to receive the medical care required.

The MoPH reiterated how people can protect themselves from Covid-19.

Every member of the community has an important role to play in the ongoing fight against Covid-19 through three main actions, the ministry stressed.

These are "getting vaccinated, including having the booster vaccine when you are eligible without delay; isolating yourself from other people if you have signs and symptoms of Covid-19 and getting tested if you wish; and adhering to the precautionary measures, including wearing of masks, social distancing and regular handwashing.

Anyone aged 12 years and above who had their second dose more than six months ago is eligible for the booster dose. It provides 75% protection against mild to moderate infection, and 90% protection against severe infection or death.



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