Company : GSSG qatar
Contact Phone :
Job Description :
The training manager is responsible for coordinating and applying all training programs at the si te. His/her duties include:
• Elaborating the pre-service training program for all new housekeepers and supervisors.
• Conducting onboarding training programs
• Conducting on-the-job training sessions and refresher sessions for Acciona-GSSG FS staff, based on quality control results.
• Be in constant communication with the service manager, quality control manager, and supervisors in order to capture additional training requirements and implement them in a timely manner, year-round.
• Conduct market research around innovations in training to identify new training techniques and resources that may improve the quality of service our company provides on a constant basis.
• Elaboration of monthly training reports to submit to our client.
Education, Experience and Qualifications Requirements
• Prefer completion of post-secondary education.
• Minimum of three years’ experience working in operations environment related to housekeeping/cleaning, preferably in a healthcare environment.
• Knowledge of cleaning/housekeeping methodologies for proper cleanliness of high-class facilities in the middle east.
• Proven experience in training multicultural staff for correct following of standardized procedures and methodologies in operations.
Skills and Abilities Requirements
• Excellent working knowledge of all healthcare housekeeping practices and procedures.
• Must display a strong work ethic and initiative, and strive for quality work for superior customer service.
• Excellent organizational skills.
• Excellent time management skills, including the ability to prioritize work and meet deadlines.
• Ability to maintain good working relationship with supervisors, peers, subordinate staff, union officials and clients.
• Effective oral communication skills, including the ability to createimage-based training tools as support for training duties, to accommodate personnel with difficulties understanding English language.Excellent computer skills, including the ability to prepare documents using Microsoft Office Suite applications (MS Word, Excel, Outlook (e-mail) and PowerPoint