Company : Vodafone Qatar
Contact Phone :
Job Description :
Role purpose:
The Core Operations Manager is responsible for the smooth running of the day to day operations and Maintenance of the Mobile Core network of Vodafone Qatar Mobile Network.
Working in Technology Service Management team, the Core Operations Manager will work on a range of technologies as defined by the network portfolio (including CS, PS Core and IN & VAS Technologies) the role may specialise in one or more of the technologies but will be expected to work across all of them. The Individual needs to drive the team in terms of achieving the business goals. Fault restoration is targeted and measured within defined Service Level Agreements and mean time to repair. Stake holder management is a key requirement of the role, interworking with all areas of the business and Outsourced Partners.
The successful candidate will have experience in managing a large team of engineers in a 24*7*365 telecom service provider environment. A strong understanding of telecommunications technology & ITIL/ITSM standards are necessary. The Mobile Core Operations team works closely with multiple groups within and outside the organization. As a result, great communication, ownership and people management skills are essential in order to be considered for the position.
Key accountabilities and decision ownership:
• Responsible for the Operational management, Fault management, Configuration Management Performance Management, Customer Complaint and Routine Processes for the Mobile Core Network
• Responsible to manage ongoing day to day activities within the team, by providing assistance, guidance and advice or taking appropriate action in order to effectively resolve conflict, problems and escalations, to facilitate optimal team performance. Respond to real time events, escalations and day to day operational needs through the effective deployment of suitably trained personnel in order to provide adequate job cover at all times to meet operational expectations and agreed service levels.
• Manage the team, maintain focus, discipline and adherence to standard operating procedures. Ensure that the team follow agreed fault management process for engagement, delivery and communication with regards to fault resolution. Ensure team follow internal and customer expectations and guidelines regarding governance of fault management. To champion the team’s requirements with internal/external departments – to ensure that the operational objectives are met. Responsible to continually review, Implement and maintain departmental processes in order to meet the SLA/OLA and to improve the quality of service provided.
• To manage the performance of all team members via the process of PD ( Performance Management Process ) and to identify and address colleague issues and potential areas for concern professionally, in order to maintain colleague discipline and morale